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Dear Mr. Sunghan,

Thank you for contacting us.  We hereby acknowledge the receipt of your e-mail dated 30th December, 2010 regarding pilfered baggage whilst traveling from Bangkok to Phuket with us recently.

We are very sorry to note that your have experienced such incident during your trip because properties have been missing from your checked baggage.  This matter is now receiving to our attention and we will advise you again as soon the investigation process is completed.  For further action, please give us more details such as date of purchasing and kindly send us the receipt of the item to us by post or e-mail as attachment.

Please accept our most sincere apologies for the inconvenience caused and be assured of our best attention and co-operation.